Privacy Policy

1. Information We Collect

We collect personal information to provide booking services. This includes:

Identity Details: Name, phone number, email address, and home/office addresses for servicing.
Account Credentials: Password, profile settings, and login logs.
Transaction Data: Booking histories, payment statuses, services requested, and ratings.

2. How We Use Information

We use the collected information for the following business purposes:

To process and complete bookings, connect customers with local providers, and send notifications.
To provide customer support, verify accounts, and resolve dispute claims.
To improve platform user experience, website speeds, and prevent fraudulent activity.

3. Sharing with Technicians

When you schedule a service booking, we share your service location address, name, and phone number with the assigned independent service provider to facilitate job completion.

These service providers are bound by guidelines and agreements prohibiting them from utilizing customer data for any marketing or non-service activities.

4. Data Security & Storage

We implement industry-standard database encryption, secure sockets layer (SSL), and security protocols to safeguard your personal data.

Your payment data is processed securely through PCI-DSS compliant third-party payment gateways; MistryDada does not store your card details directly on our servers.

5. Cookies & Tracking

We use cookies to maintain your login session active, personalize settings, and analyze traffic metrics. You can adjust your browser settings to reject cookies, though some platform features may cease to function correctly as a result.

6. Your Rights & Choices

You have rights to access, edit, or request erasure of your personal data stored in your profile dashboard.